FREQUENTLY ASKED QUESTIONS 

My Existing Order


I have not received my order

If an item from your order is yet to arrive, please be patient it is more than likely being shipped from one of our global warehouses in. Feel free to contact us at support@bestwalkshoes.co 

What should i do if i receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at support@bestwalkshoes.co with your order number, the name/product of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.

Can i exchange my item?

Unfortunately, we are currently unable to process exchange. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@bestwalkshoes.co if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.